Terms of Use and General Terms and Conditions

Version: 15 April 2025

These Terms of Use and General Terms and Conditions (hereinafter the “GTC”) govern the contractual relationship between Maro GmbH (hereinafter “MARO”, “we”, “us”), and any customer using or purchasing products via our websites and sales channels. By placing an order or using our services, you confirm that you have read, understood and accepted these GTC.

1. Legal information (Imprint)

Company name: Maro GmbH

Trade name: MARO

Legal form: Gesellschaft mit beschränkter Haftung (GmbH)

Registered office / correspondence address:
Maro GmbH – MARO
Bahnhofplatz 5/Top 9
9020 Klagenfurt am Wörthersee
Austria

Managing directors: Mr. Jaka Rogel, Mr. Jure Rogel

Company register: Handelsgericht Klagenfurt – Firmenbuch-Nr. FN 597839 a

VAT identification number: ATU79092045

E-mail: info@shower-toilet.eu

Telephone: +43 677 61747675

Website: www.shower-toilet.eu

1.1 Shipping warehouse and postal return address

All orders are dispatched from European warehouses operated by Maro GmbH. Unless otherwise stated in your order confirmation, the central warehouse and postal return address are:

Maro GmbH – Warehouse / Returns (MARO)
Bahnhofplatz 5/Top 9
9020 Klagenfurt am Wörthersee
Austria

All invoicing, payments and contracts of sale are concluded exclusively with Maro GmbH.

2. Scope of application

These GTC apply to all distance sales contracts and online purchases concluded between MARO and:

• Consumers (private customers purchasing for personal use); and
• Entrepreneurs / business customers (companies, professionals, public bodies).

Additional provisions for business customers are set out in Section 10 “Additional provisions for business customers (MARO)” below. Where you are acting as a consumer, your mandatory statutory consumer rights remain unaffected.

3. Terms of payment

3.1 Credit cards

In collaboration with Stripe, we accept secure payments from customers worldwide using: Visa, Mastercard, American Express, Discover, Diners Club and China UnionPay.

Your card is charged when the order is confirmed. Stripe processes your payment data in accordance with industry-standard security requirements.

3.2 Bank transfer / payment order / invoice

You may pay by bank transfer using electronic banking, at your bank branch or at a post office. Our bank details are provided during checkout and on the invoice.

Where a legal entity / company places an order, payment may be made by bank transfer on the basis of an invoice issued by Maro GmbH. Goods are dispatched within the agreed time after full receipt of payment.

3.3 Alternative payment methods (Europe and selected countries)

SEPA Direct Debit
Frequently used by recurring customers from European countries for convenient repeat payments.

Sofort
Popular for customers in Germany, Austria and Switzerland. Payment is made via your online banking.

Klarna
Widely used in Europe and in the United States for “buy now, pay later” and instalment options (subject to Klarna’s own terms and approval).

3.4 Bank redirect options

For these methods, customers pay online using their own bank account through a secure redirect:

• Blik – popular in Poland;
• Bancontact – popular in Belgium;
• EPS – popular in Austria;
• Giropay – popular in Germany;
• iDEAL – popular in the Netherlands.

3.5 Digital wallet payment options

• Apple Pay – widely used globally;
• Google Pay – widely used globally;
• Link (Stripe Link) – a secure, fast checkout experience used by customers worldwide.

3.6 Default of payment

If payment deadlines are exceeded, MARO reserves the right to charge statutory default interest, collection costs and to suspend further deliveries until full payment is received.

4. Shipping and VAT

4.1 Shipping fees, VAT and customs

General shipping fees apply for deliveries to over 190 countries worldwide for all merchandise. The applicable shipping costs are displayed during the order process or communicated by e-mail for special destinations.

EU private customers:
For private customers within European Union countries, local VAT is included in our prices and no additional import duty or customs fees are normally charged.

Non-EU private customers:
For private customers outside the EU, our invoices are usually issued with 0% VAT. Local customs duties, import taxes and handling fees may be charged separately by your local authorities and remain at your expense.

EU and non-EU business customers:
For companies in the EU (e.g. in Austria) and outside the EU which provide valid company details and, if applicable, a valid VAT number, our invoices may be issued with 0% VAT in accordance with the applicable intra-Community supply or export rules.

Switzerland and other non-EU countries:
No VAT is charged by us on goods delivered to Switzerland and other non-EU countries. We provide an export certificate where applicable. Local taxes and customs duties are collected by the competent local authorities.

All merchandise is dispatched from within the European Union, from Maro GmbH operated warehouses in Germany, Slovenia, Italy and Austria, depending on availability and your delivery address.

4.2 Logistics partners and insurance

Our main logistics partners are DHL, GLS, DPD and Kuehne+Nagel. All transport is performed by professional carriers and the shipment is insured up to the value of the goods where applicable.

4.3 Delivery times

When you select your country during checkout, the estimated delivery time is automatically displayed. Shipping time is also listed on each product page and is automatically adjusted depending on stock availability and your location.

As a guideline (subject to carrier performance and stock availability):

• Allow approx. 3 working days for delivery within Germany, Austria, Switzerland, the United Kingdom, Italy, France, Belgium, the Czech Republic, Denmark, Ireland, Luxembourg and Poland.
• Allow approx. 5 working days for delivery to other EU countries.
• Allow approx. 10 working days for delivery to other European countries outside the EU.

After dispatch you receive a tracking number to follow your shipment via the carrier’s tracking systems.

4.4 International delivery (shipping quotes)

For some international orders, exact shipping rates cannot be automatically calculated. In such cases you may place your order and request: “E-mail me shipping options to my country.” As soon as we receive your request, we will e-mail you the available shipping options and any discounts we can offer for your destination.

4.5 Non-binding delivery times

Delivery times and availability information are indicative only, unless a specific delivery time or deadline has been expressly agreed in writing with MARO. We are not liable for delays caused by carriers, customs or circumstances beyond our control, without prejudice to your mandatory statutory rights.

5. Guarantee / Warranty

Maro GmbH guarantees that the products it sells are free from manufacturing defects at the time of delivery, provided that they are installed and used safely and in accordance with the instructions. Any extended commercial warranty applies only to the first purchaser.

Our warranty obligations for replacement or repair of products are limited to the conditions set out in this section and do not affect your mandatory statutory warranty rights.

Warranty claims apply only if the product has been properly installed and used in accordance with the installation and user instructions.

MARO is not responsible for the costs of removal, return shipping or re-installation of products, unless otherwise required by mandatory law or agreed in writing.

5.1 Exclusions from warranty

The warranty does not cover in particular:

• Damage or loss due to natural disasters such as fire, earthquake, flood, storm, etc.;
• Damage or loss due to abuse, neglect or improper maintenance of the product;
• Damage or loss due to incorrect removal, repair or modification of the product by non-authorised persons;
• Damage or loss due to sediment, limescale or foreign substances in the water system (e.g. at the water faucet);
• Damage caused by improper installation or installation in a hazardous or unsuitable environment;
• Damage caused by physical impact, mishandling or other mechanical damage.

5.2 Warranty procedure

Before returning a defective product under warranty, please contact us so that we can issue a return authorisation (RMA) number and provide shipping instructions.

You must enclose a written description explaining the problem. Products returned without a valid RMA number may be refused.

If you have further questions regarding warranty, please contact us at info@shower-toilet.eu.

6. Returns and right of withdrawal

6.1 Returns within 14 days (consumer right of withdrawal)

As a consumer, you may return products within 14 days of receipt, without giving any reason. You may choose between a replacement (where available) or a full refund of the purchase price of the returned product.

The 14-day period begins on the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods. Any withdrawal notice submitted within this period is deemed timely.

To exercise your right of withdrawal, please notify us clearly (e.g. by e-mail) to: info@shower-toilet.eu.

6.2 Conditions for returns

Goods must be returned within 14 days of your notification of withdrawal. The date of the postal stamp or carrier receipt is decisive.

Returned goods must:

• be undamaged, unaltered and in a condition suitable for resale;
• be in the original, undamaged packaging with all original parts, accessories and instructions;
• not have been installed or used for hygienic reasons (especially toilet seats and similar products);
• be marked with the return approval / RMA number provided by our customer service.

All returns must be pre-agreed with our customer service and marked with the approval number. Returns must be carried out no later than 15 days after your notification of withdrawal.

The possibility of returning goods or withdrawing from the contract does not apply in particular where:

• products have been installed or used and can no longer be sold as new for hygienic reasons;
• products are custom-made or clearly personalised to your specifications, where permitted by law.

6.3 Return address and refund

Unless otherwise instructed by us, all returns should be sent to:

Maro GmbH – Warehouse / Returns (MARO)
Bahnhofplatz 5/Top 9
9020 Klagenfurt am Wörthersee
Austria

We will refund the purchase price within 15 days of receiving the returned products that meet the above conditions. Refunds are usually made using the same payment method you used for the original transaction (for example: cancellation of your card payment via Stripe, refund via PayPal or a bank transfer to your bank account, for which we may ask your IBAN/BIC).

Original shipping costs are generally not refunded, unless the return is due to our error (wrong item delivered, product defect) or as required by mandatory consumer law. Return shipping costs are borne by the customer unless otherwise agreed.

MARO cannot assume responsibility for loss or damage of parcels during return transport. We therefore recommend using a trackable shipping service and keeping the proof of postage. We do not accept parcels sent “cash on delivery” or with ransom / collect charges.

7. Purchase agreement

A purchase agreement between you and Maro GmbH (MARO) is concluded when we accept your order, either by an order confirmation e-mail or by dispatching the goods. The purchase agreement is stored by the company in electronic form.

You may request a copy of your purchase agreement by written request to:

E-mail: info@shower-toilet.eu
Maro GmbH – MARO
Bahnhofplatz 5/Top 9
9020 Klagenfurt am Wörthersee
Austria

8. Personal data and privacy

Maro GmbH uses your personal data only for technical and administrative purposes relating to the website, to process your orders, to provide access to special information and to communicate with you. Personal data collected will not be passed on to third parties or used for other purposes without your permission, unless required by law.

Employees and authorised partners of Maro GmbH are obliged to respect the confidentiality of your data and are bound by appropriate confidentiality agreements.

For more detailed information on how we process your data, your rights under the General Data Protection Regulation (GDPR) and our use of cookies and analytics tools, please refer to our Privacy Policy and the Cookie Settings section on our website.

9. Complaints and customer service

MARO maintains an efficient system for handling customer complaints and designates persons responsible for answering telephone calls and e-mails in case of customer problems. The procedure for submitting complaints is available on our website, easy to use and confidential.

We will confirm receipt of your complaint within 5 working days, inform you about the estimated time needed to assess the complaint and keep you updated on the progress and outcome of the procedure.

10. Additional provisions for business customers (MARO)

The provisions in this section apply primarily to Entrepreneurs (business customers) as defined below and supplement the above terms. In case of conflict between this Section 10 and the preceding sections, this Section 10 prevails for business customers. For consumers, mandatory consumer protection rules always prevail.

10.1 Validity of terms and written form

10.1 Maro GmbH (MARO) delivers its goods exclusively on the basis of these General Terms and Conditions.

10.2 These General Terms and Conditions also apply to all future contracts between MARO and the buyer even if they are not separately agreed again. They replace all terms and conditions that were previously agreed between MARO and the buyer.

10.3 Terms and conditions of the buyer that are contrary to or deviate from these GTC are not part of any contract between MARO and the buyer. MARO expressly rejects their applicability. This also applies if MARO carries out an order without reservation whilst being aware of contrary or additional terms and conditions of the buyer. MARO equally does not accept terms and conditions even if it refers or replies to correspondence that contains terms and conditions of the buyer or a third party or that makes reference to such.

10.4 Separate agreements, additions, modifications and supplementary agreements only apply if confirmed by MARO in writing.

10.5 “Entrepreneur” means a natural or legal person or a partnership with legal personality who, when entering into a legal transaction, acts in exercise of his or its trade, business or profession. “Consumer” means every natural person who enters into a legal transaction for a purpose that is outside his trade, business or profession.

10.2 Offer and conclusion of contract (business customers)

10.6 Offers of MARO are non-binding and subject to change. MARO reserves the right to make technical changes and changes in shape, colour and/or weight to goods already ordered, provided that such changes are reasonable.

10.7 MARO may accept a contract offer made through an order by means of an order confirmation within two weeks following receipt of such order. The order confirmation may be made in writing, by fax or by e-mail. Confirmation of receipt of an order does not constitute binding acceptance.

10.3 Delivery time, performance and force majeure

10.8 Unless delivery times or performance deadlines have been expressly agreed in writing as “fixed”, any times stated by MARO are indicative, non-binding and subject to self-supply.

10.9 MARO may render partial performance unless such partial performance is of no interest to the buyer.

10.10 Where a “fixed” delivery time has been agreed, it refers to the time of transfer to the carrier, freight forwarder or other company charged with transport. In all other cases, delivery deadlines are considered met if MARO was in a position to dispatch the goods in time and communicated this to the buyer.

10.11 If circumstances arise for which MARO is not responsible and which make performance substantially more difficult or impossible, MARO is entitled to rescind the contract where the hindrance is not only temporary. In the event of unavailability of goods, MARO will without undue delay (unverzüglich) inform the buyer and return any payments already received. In the case of temporary obstacles, the delivery period is extended by the duration of the obstacle.

10.12 If MARO has failed to meet a deadline and the buyer sets an appropriate grace period, the buyer may, after this period expires without performance, rescind the contract. Statutory claims apply to both parties, subject to the limitations in Section 10.7 (Liability).

10.4 Dispatch and transfer of risk

10.13 All goods are dispatched from the point of dispatch specified in the order confirmation and at the buyer’s expense.

10.14 If the buyer is an Entrepreneur, the risk of accidental loss or accidental deterioration of the goods passes to the buyer when the goods are handed over to the carrier, freight forwarder or other company charged with dispatch, including partial deliveries. If the buyer is a Consumer, the risk passes only on physical receipt of the goods by the buyer.

10.15 Delay in acceptance by the buyer has the same legal consequences as delivery and transfer of risk.

10.16 If delivery or dispatch cannot be made for reasons outside the responsibility of MARO, the risk passes to the buyer as soon as MARO notifies the buyer of its readiness to deliver.

10.17 Dispatch is made without separate cargo insurance, using a freight forwarder selected at MARO’s discretion (e.g. Deutsche Post / DHL, parcel services, rail or road hauliers). Any agreement to deliver “carriage paid” covers only normal freight.

10.5 Prices and payment (business customers)

10.18 The prices from the MARO price list valid on the day the order is placed apply. The applicable rate of VAT as well as packaging and delivery costs are not included in these prices unless expressly stated.

10.19 Invoices of MARO are payable net, without deductions, immediately after invoicing. MARO may make deliveries conditional on advance payment or the provision of security. If the payment period is exceeded, the buyer is in default without necessity of a reminder. MARO may set off buyer payments against costs, interest and debts and will inform the buyer of the set-off.

10.20 The buyer has a right of set-off only in respect of counterclaims (i) finally confirmed by a court, (ii) undisputed, or (iii) recognised in writing by MARO.

10.21 The buyer may exercise a right of retention only if the counterclaims arise from the same contractual relationship. If the buyer is an Entrepreneur, the right of retention is excluded.

10.6 Retention of title (business customers)

10.22 Title in delivered goods (“Reserved Goods”) passes to the buyer only upon full payment of the purchase price. If the buyer is an Entrepreneur, MARO retains title in Reserved Goods until all claims from the current business relationship have been fully satisfied.

10.23 The buyer may process and resell Reserved Goods in the ordinary course of business as long as it is not in default. The buyer may not pledge unpaid goods or transfer title in unpaid goods by way of security. All claims arising from the resale or on any other legal grounds with respect to the Reserved Goods (including all current account receivables) are hereby assigned in full by the buyer to MARO by way of security. MARO grants the buyer revocable authorisation to collect these claims in its own name for MARO’s account. This authorisation may be revoked if the buyer does not fulfil its payment obligations.

10.24 If the value of the above security exceeds MARO’s claims by more than 10% in total, MARO will release the excess security upon request.

10.25 If third parties seize the Reserved Goods, the buyer must point out MARO’s ownership and notify MARO without undue delay. If the buyer fails to comply with the contract terms, particularly in case of payment default, MARO may take back the Reserved Goods or demand assignment of the buyer’s claims to surrender against third parties. The buyer is jointly and severally liable for court and out-of-court costs of legal actions.

10.26 Repossession or seizure of Reserved Goods by MARO does not, by itself, constitute rescission of the contract.

10.7 Warranty (business customers)

10.27 MARO performs its contractual obligations with the diligence of a prudent merchant and in accordance with applicable norms. Buyer claims for defects require that the buyer has duly complied with its obligations to inspect and give notice of defects under § 377 Austrian Commercial Code (HGB).

10.28 If the buyer is an Entrepreneur, the warranty period is one year from delivery. If the buyer is a Consumer, the statutory periods apply (two years, or one year for second-hand goods).

10.29 Normal wear and tear resulting from intended use does not give rise to warranty claims.

10.30 Goods sold by MARO comply with all laws and regulations required for their marketability in the EU under Regulation (EC) No 765/2008 (see “Declaration of Conformity” on relevant product pages). It is the buyer’s responsibility to ensure compliance with any laws in territories where the goods are further used.

10.31 Acceptance of the order or products without prompt objection constitutes acceptance of these GTC.

10.32 Statutory warranty rules apply, provided that MARO may, at its discretion, repair or replace defective deliveries or services. The buyer may exercise further statutory rights only if (i) two attempts at repair or replacement have failed, or (ii) supplementary performance has been refused or not carried out in a reasonable manner, and then only within the limits of Section 10.8 (Liability).

10.8 Liability (business customers)

10.33 MARO is liable for intent and gross negligence. For slight negligence, MARO is liable only if it culpably breaches an essential contractual obligation, in which case liability is limited to predictable, typical damage.

10.34 The mere delivery of defective goods does not in itself constitute a breach of essential contractual obligations.

10.35 Further liability, regardless of the legal basis, is excluded, particularly for claims arising from breach of contract or tort.

10.36 MARO is not liable for consequential damages, including loss of profit or intangible losses.

10.37 Claims for damages are time-barred one year after delivery of the goods, unless MARO is guilty of intent or gross negligence. Statutory limitation periods for claims based on tort remain unaffected.

10.38 Liability for culpable injury to life or limb, and mandatory liability under the Austrian Product Liability Act, remains unaffected.

10.39 Where MARO’s liability is excluded or limited, this applies equally to the personal liability of its employees, staff, freelancers, representatives and vicarious agents.

10.9 Cooperation in tax matters

10.40 The buyer shall cooperate with MARO in all tax-related matters arising from agreements between the parties, including the provision of necessary information and documentation.

10.10 Data protection (business customers)

10.41 For negotiation, conclusion, performance and termination of contracts, MARO processes personal data in accordance with the GDPR, in particular Art. 6(1)(b) GDPR (contract performance and pre-contractual measures).

10.42 MARO assures that personal data of the buyer and its employees will not be transferred to third parties unless required by law or expressly consented to, and only to processors acting in compliance with the GDPR. Data will be processed only for correspondence and purposes for which it was provided.

10.43 Data may be transferred to service providers and shipping companies to the extent necessary for delivery, and to banks for payment processing (Art. 6(1)(b) GDPR). Personal data is stored only as long as necessary for these purposes or for statutory retention periods (which may be up to 10 years).

10.44 Data subjects have the rights of access, rectification, erasure, restriction, objection and portability under Articles 15–21 GDPR, and the right to lodge a complaint with a supervisory authority. For questions on data processing or exercising these rights, buyers and their employees may contact MARO using the contact details in Section 1 (in particular: info@shower-toilet.eu).

11. Applicable law, jurisdiction and severability

11.1 These GTC and all legal relationships are governed by the laws of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Place of performance for deliveries and payments is Klagenfurt am Wörthersee, Austria.

11.2 If the buyer is an Entrepreneur, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship is Klagenfurt am Wörthersee, Austria. The same applies if the buyer has no general place of jurisdiction in Austria or if its domicile or usual residence is unknown at the time proceedings are initiated. MARO reserves the right to bring actions at the buyer’s domicile, registered office or branch.

11.3 Statutory jurisdiction rules for default proceedings remain unaffected.

11.4 Should any provision of these GTC or other agreements with the buyer be or become invalid, the validity of the remaining provisions shall not be affected. An invalid provision shall be replaced by a valid one which comes closest to the economic intent of the original provision. Mandatory consumer rights remain unaffected.

We may update these Terms of Use and General Terms and Conditions from time to time. Please review this page regularly for the latest version.