Shipping and vat

General shipping fees apply for all 190 countries in the world, for all merchandise.

For customer in EU countries there are no hidden costs, like additional TAX or customs fees. For private person in EU countries local VAT is charged, for private person in NON-EU countries 0% vat is charged. For companies in EU(ex. Austria) and NON-EU 0% vat is charged. 

No VAT is charged on goods delivered to Switzerland and any other countries not in the EU zone. We will include an export certificate for Switzerland and other countries not in the EU zone. For countries outside EU local TAX and customs fees are charged by your local authorities.

All merchandise is sent with-in the European Union, from a warehouse in Germany, Slovenia, Italy and Austria.

Our reliable logistics partners are FedEx DHL, GLS, DPD and Kuehne+Nagel. All transport is insured.

Shipping prices:
Our shipping fees are calculated based on the total weight of your order.
Shipping costs will be automatically calculated at checkout based on the total weight of your cart.

EU Countries

• 0 – 3 kg: €15

• Over 3 kg – 31 kg: €18.50

• Over 31 kg: €45

Switzerland (CH)

• 0 – 3 kg: €20

• Over 3 kg – 31 kg: €50

• Over 31 kg: €170

Bulgaria (BGR)

• 0 – 3 kg: €20

• Over 3 kg – 31 kg: €50

• Over 31 kg: €150

Cyprus (CYP)

• 0 – 3 kg: €20

• Over 3 kg – 31 kg: €35

• Over 31 kg: €95

 

 

International delivery

Our shipping fees are calculated based on the total weight of your order.
Shipping costs will be automatically calculated at checkout based on the total weight of your cart.

• 0 – 3 kg: €36.40

• Over 3 kg – 31 kg: €68.70

• Over 31 kg: €375.50

 

Delivery times

• When you select your country, the estimated delivery time and shipping cost will be shown automatically on the product page and at checkout.

• Times shown are estimates only and are not guaranteed. Unless we have explicitly confirmed a specific date in writing, delivery dates are indicative.

Typical transit times (business days*)

• 3 working days: Germany, Austria, Switzerland, United Kingdom, Italy, France, Belgium, Czech Republic, Denmark, Ireland, Luxembourg, Poland

• 5 working days: Other EU member states

• 10 working days: Other European countries outside the EU

*Working days = Monday–Friday, excluding public holidays in the country of dispatch and destination. Transit times exclude customs clearance and remote-area delays.

Dispatch & tracking

• Dispatch times depend on stock and will be shown per product.

• After dispatch you’ll receive a tracking link (e.g., FEDEX, DPD, GLS, Kuehne+Nagel).

Delays & liability

• If we cannot meet the agreed timeframe, we will inform you and you may choose to wait or cancel before dispatch for a full refund.

• Please do not schedule installers (e.g., plumbers) until you have received and checked your goods. We are not liable for call-out fees, labour costs, missed-appointment fees, or other consequential losses arising from delivery delays or failed deliveries beyond our reasonable control.

• This does not affect your statutory rights (including your right of withdrawal and remedies for damaged/defective goods).

Customs & non-EU deliveries

• For deliveries outside the EU (e.g., the UK, Switzerland, Norway), local taxes/duties and customs processing may extend delivery times. These are the responsibility of the recipient unless stated otherwise at checkout.