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Service membership
Mandatory one-year warranty.
All our products have a mandatory one-year warranty.
Mandatory one-year warranty applies for USA, Canada, Australia&New Zealand, Asia.
Mandatory two year warranty applies for every European country:
Andorra, Armenia, Austria, Azerbaijan, Belarus, BIH, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Swizerland, Ukraine, United Kingdom.
If one year or two year mandatory warranty is applied within the warranty rules, Maro GmbH covers all shipping costs from and back to customer.
The scope of this warranty is as follows:
1. Maro GmbH guarantees that the product shall be free from material defects and
manufacturing faults for a period of 1 years ("warranty period") calculated from the
date of installation at the end user's premises. Warranty scope:
• Within the warranty period, a customer service
representative authorised by Maro GmbH shall rectify any material defects or
manufacturing faults free of charge by repairing or replacing the defective parts.
The end user shall not be entitled to assert more extensive claims against T00aleta on
the basis of this warranty.
2. Claims can only be made under the warranty if:
• The product has been installed according to the instructions
• No modifications have been made to the product; in particular, no parts have
been removed, replaced or added; and
• The product defect has not been caused by improper installation or use, nor
can it be attributed to inadequate care or maintenance;
3. The warranty is exclusively subject to the substantive law of the country in which
Maro GmbH has its place of business.
The following Maro GmbH products are covered by mandatory warranty for a period of one year from the date of purchase by the original end user customer.
In the event a product has been discontinued, Maro GmbH, at its sole discretion, shall either repair the product, offer to replace it with a comparable product or provide a refund at the lesser of the purchase price or the product's current value.
Repaired or replacement products will continue to be covered by this mandatory warranty for the remainder of the original warranty term or ninety (90) days, whichever is longer.
This mandetory warranty applies only to the original end user customer for the term of the product warranty described herein. This mandetory warranty is non-transferable.
Service membership.
You can become a member in our service membership program if you purchase our Smart toilets.
Service membership comes into effect after the one-year warranty expires.
- 1-year membership service – extra charge 10% of the purchase price
- 3-year membership service – extra charge 20% of the purchase price
- 5-year membership service – extra charge 30% of the purchase price
1-year membership service:
100% cover of costs for spare parts and manual work.
3-year membership service:
- 100% cover of costs for spare parts and manual work in the first year
- 75% cover of costs for spare parts and manual work in the second and third year
5-year membership service
- 100% cover of costs for spare parts and manual work in the first year
- 75% cover of costs for spare parts and manual work in the second and third year
- 50% cover of costs for spare parts and manual work in the fourth and fifth year
Under product detail: On the right side you can find the extended warranty options