Warranty & Service Membership

Service membership for smart toilets

All products include a mandatory warranty. For customers who purchase smart toilets, an additional service membership can be selected to extend support after the standard warranty period expires.

Quick overview

Mandatory warranty coverage depending on country or region
Shipping costs covered by Maro GmbH within valid warranty rules
Optional 1-year, 3-year or 5-year service membership
Coverage for spare parts and manual work depending on selected plan

Mandatory warranty

The mandatory warranty period depends on the country or region where the product is supplied.

Mandatory two-year warranty

Mandatory two-year warranty applies for every European country listed below.

If the one-year or two-year mandatory warranty is applied within the warranty rules, Maro GmbH covers all shipping costs from and back to the customer.

Andorra, Armenia, Austria, Azerbaijan, Belarus, BIH, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

Mandatory one-year warranty

Mandatory one-year warranty applies for USA, Canada, Australia & New Zealand, and Asia.

The warranty period is calculated from the date of installation at the end user’s premises, subject to the warranty rules and conditions.

Scope of warranty

Material defects and manufacturing faults

Maro GmbH guarantees that the product shall be free from material defects and manufacturing faults during the applicable warranty period.

Within the warranty period, a customer service representative authorised by Maro GmbH shall rectify any material defects or manufacturing faults free of charge by repairing or replacing the defective parts.
The end user shall not be entitled to assert more extensive claims against Tooaleta on the basis of this warranty.

Warranty conditions

Claims can only be made under the warranty if the following conditions are fulfilled:

The product has been installed according to the instructions.
No modifications have been made to the product.
No parts have been removed, replaced or added.
The product defect has not been caused by improper installation or use.
The product defect cannot be attributed to inadequate care or maintenance.

Applicable law

The warranty is exclusively subject to the substantive law of the country in which Maro GmbH has its place of business.

Original end user customer

This mandatory warranty applies only to the original end user customer for the term of the product warranty described herein. This mandatory warranty is non-transferable.

Discontinued products

If a product has been discontinued, Maro GmbH, at its sole discretion, shall either repair the product, offer to replace it with a comparable product, or provide a refund at the lesser of the purchase price or the product’s current value.

Repaired or replacement products

Repaired or replacement products will continue to be covered by the mandatory warranty for the remainder of the original warranty term or ninety days, whichever is longer.