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After sale service
WARRANTY AND SERVICE
All our products have a mandatory one-year or two year warranty.
Mandatory one-year warranty applies for USA, Canada, Australia&New Zealand, Asia.
Mandatory two year warranty applies for every European country:
Andorra, Armenia, Austria, Azerbaijan, Belarus, BIH, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Swizerland, Ukraine, United Kingdom.
If one year or two year mandatory warranty is applied within the warranty rules, Maro GmbH covers all shipping costs from and back to customer.
SERVICE CONTACT BY BRAND:
GEBERIT
AUSTRIA
Telefon: 02742 401 500
Email: aquaclean.at@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.at/kundenservice/garantieregistrierung/
BELGIUM
Telefoon: 02 252 01 11
E-mail: aquaclean.be@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.be/dienstverlening/garantie-registratie/
DENMARK
Telefon: (+45) 86 74 10 86
kundeservice.dk@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.dk/service/garantiregistrering/
DEUTSCHLAND
Telefon: 07552 934-4455
E-pošta: aquaclean.de@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.de/service/garantieregistrierung/
CZECH REPUBLIC
ZÁRUČNÍ SERVIS GEBERIT AQUACLEAN
SERVISNÍ TÝM GEBERIT JE I V BLÍZKOSTI VAŠEHO BYDLIŠTĚ
Při záručním a reklamačním nároku kontaktujte, prosím, přímo prodejce,
od kterého jste výrobek zakoupili nebo montážní firmu, která Vám zajistila odbornou montáž.
V případě potřeby konzultace můžete kontaktovat provozně-servisního technika společnosti Geberit:
ČECHY
Provozně-servisní technik
Jan Zamec
reklamace.cz@geberit.com
MORAVA
Provozně-servisní technik
Tomáš Kala
reklamace.cz@geberit.com
Email: aquaclean@geberit.com
Phone no.: +41 55 221 61 11
POZÁRUČNÍ SERVIS
SEZNAM SERVISNÍCH FIREM
Jestli vaše toaleta Geberit AquaClean již není v záruce,
kontaktujte prosím nejbližší servisní firmu pro produkty Geberit AquaClean.
Zde je seznam servisních firem, na které se můžete obrátit, kdykoliv potřebujete:
JIHOČESKÝ KRAJ
Thermotechnik s.r.o.
Jiří Venuš
Český Krumlov
Tel.: +420 777 341 517
E-mail: info@thermotechnik.cz
Josef Marhoun
Dobrá Voda u Českých Budějovic
Tel.: +420 602 474 120
E-mail: josefmarhoun@seznam.cz
JIHOMORAVSKÝ KRAJ
Martin Kašpařík
Brno
Tel.: 777 308 551
E-mail: servis@kasparik.eu
PLZEŇSKÝ KRAJ
Aligeta s.r.o.
Plzeň
Tel.: +420 608 055 559 , +420 608 336 459
E-mail: aligeta@seznam.cz
PRAHA A STŘEDOČESKÝ KRAJ
Jan Tuček
Praha
Tel.: +420 725 583 526
E-mail: servistucek@gmail.com
Jiří Stibůrek
Sojovice
Tel.: +420 603 294 145
E-mail: jirkastiby@seznam.cz
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.cz/servis/prodlouzena-zaruka/
FRANCE
Numéro de téléphone : 01.60.71.66.63.
E-mail : service.technique@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.fr/services/enregistrement-garantie/
ITALY
NUMERO VERDE: 800 787 564
E-mail: aquaclean.it@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.it/assistenza-clienti/registrazione-della-garanzia/
NORWAY
Telefon: 67 97 82 00
E-post: gacservice.no@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.no/kundeservice/registrer-serienummer/
POLAND
Infolinia produktowa +48 801 17 17 17
E-mail: geberit.pl@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.pl/obsluga-klienta/przedluzenie-gwarancji/
SLOVAKIA
ZÁRUČNÝ SERVIS GEBERIT AQUACLEAN
SERVISNÝ TÍM GEBERIT JE TIEŽ NABLÍZKU
Pri záručom a reklamačnom nároku kontaktujte, prosím,
priamo predajcu, u ktorého ste výrobok zakúpili.
V prípade potreby technickej kozultácie nás kontaktujte:
Meno: Cyril Horváth
Email: cyril.horvath@geberit.com
Telefón: +421 911 166 022
POZÁRUČNÝ SERVISZOZNAM SERVISNÝCH FIRIEM
Ak vaše sprchovacie WC Geberit AquaClean už nie je v záruke,
kontaktujte prosím najbližšiu servisnú firmu pre produkty Geberit AquaClean.
Tu je zoznam servisných firiem, na ktoré sa môžete obrátiť, kedykoľvek potrebujete:
Martis s.r.o., Ján Martinák, Bratislava, + 421 902 261 942, jan.martinak@martis.sk
Dušan Opálený, Bratislava, +421 903 303 151, opalenydusan@gmail.com
BRAMEX, Marek Branický, Bernolákovo, +421 903 855 689, montazsanity@gmail.com
Acid, Jaroslav Smeták, Suchá nad Parnou, +421 908 743 916, slavo532@gmail.com
URMONT s.r.o., Jozef Urban, Ostrov, +421 903 657 823, urban@urmont.sk
Robert Borošinec, Žilina, +421 903 556 048, robertborosinec@gmail.com
Remstav Poprad s.r.o., Michal Remiaš, Poprad, +421 905 922 754, remstav.poprad@gmail.com
Hydroterm BB, s.r.o., Peter Martinec, Banská Bystrica, +421 907 822 344, hydrotermbb@hydrotermbb.sk
Monte RK, Radoslav Kočtúch, Liptovský Hrádok, +421 948 500 461, rado.koctuch@gmail.com
YVES s.r.o., Košice, +421 905 668 911, yves.sro@gmail.com
UNIPROFI, Jozef Miklóš, Vráble, +421 911 445 936, uniprofi.vrable@gmail.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.sk/servis/predlzena-zaruka/
SWEDEN
Telefon: 0456-480 00
E-post: aquaclean.se@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.se/service/garanti/
SWITZERLAND
Telefon: 0848 882 982 (Ortstarif)
E-Mail: service.ch@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.ch/service/garantieregistrierung/
SLOVENIJA
POOBLAŠČENI SERVISERJI GEBERIT - AQUACLEAN
Ipit d.o.o.
Erik Pezdir
info@ipit.si
041 645 540
EKO-Florjan Ludvik s.p.
Florjan Ludvik
ludvik.florjan@triera.net
041 672 160
UNITED KINGDOM
Phone: 01926 516800
Email: enquiries@geberit.co.uk
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.co.uk/service/warranty-registration/
OTHER EU COUNTRIES
Phone no.: +41 55 221 61 11
Email: aquaclean@geberit.com
FREE ONE-YEAR GEBERIT WARRANTY EXTENSION
REGISTER YOUR GEBERIT AQUACLEAN SHOWER TOILET NOW:
https://www.geberit-aquaclean.com/service/warranty-registration/
GROHE
FREE ONE-YEAR GROHE WARRANTY EXTENSION
REGISTER YOUR GROHE PRO
DUCT FOR EXTENDED +1 YEAR GUARANTEE:
https://www.grohe.co.uk/en_gb/our-service/grohe-services/product-registration/add-products/
TOTO
TOTO Europe GmbH - Headquarter
Zollhof 2
40221 Düsseldorf
Germany
+49 (0)211-27308-200
teu.information(at)toto.com
Technical Service
+49 (0)211-27308-274
teu.claimsupport@toto.com
TOTO Europe GmbH - Munich branch
Türkenstraße 16
80333 München
Germany
teu.information(at)toto.com
Technical service
+49 (0)211-27308-274
teu.claimsupport@toto.com
London concept store
140-142 St.John Street
London ECIV 4UA
United Kingdom
+44 (0)207 831 7544
teu.london(at)toto.com
Technical service
teu.claimsupport@toto.com
TOTO Europe GmbH - PARIS
82 boulevard de Sebastopol
75003 Paris, France
+33(0) 1 40 09 90 99
ventes.france(at)toto.com
Technical Service
+33(0) 1 40 09 42 42
teu.claimsupport@toto.com
DURAVIT
LIFETIME WARRANTY
Duravit grants lifetime warranty on ceramics of various series including SENSOWASH products.
To register this warranty, please fill out the form in link below. By completing the registration you will receive your warranty certificate.
https://www.duravit.com/service/our_warranty_promise/sensowash_registration_form.com-en.html
Duravit Aktiengesellschaft
Werderstraße 36
78132 Hornberg
info@duravit.de
Tel. 07833/70-0
VILLEROY&BOCH
CUSTOMER SERVICE
+44 204 587 7791
MARO D'ITALIA
MARO GmbH
Bahnhofpl. 5/Top 9,
9020 Klagenfurt am Wörthersee,
Austria
Email: info@maro-bathroom.com
RETURNS AND REFUNDS
At Shower-Toilets.eu, we understand that bidets are personal hygienic devices. As such, bidets that have been used cannot be returned.
"New and unused" means the bidet has not been used or altered in any way and remains in a resalable condition. Due to the hygienic nature of our business, any products that have been connected to water or used in any way are not eligible for return due to Public Health Regulations and Maro GmbH's policy.
General Return Information:
- All notifications submitted in time are considered valid.
- Goods must be returned within 15 days of notice of withdrawal.
- The goods must be sent undamaged and unchanged, with the original packaging.
- Please send us your request to return the product.
- All returns can be carried out only after an agreement within seven working days and must be marked with the approval number.
- Returns must be completed no later than 30 days after your notification of withdrawal.
Exceptions to Return Policy:
The possibility of returning the goods or withdrawal does not apply in the following cases:
- Due to hygienic reasons, the goods may not be used.
- The goods must be in their original packaging, undamaged, with all original parts and instructions.
Refund Process:
We will refund the purchase price within 15 days via Stripe, reverse the Credit Card Payment, or transfer the refund to your bank account (for this, we will need your bank account number). For more detailed information concerning the return of products, please contact us via email at info@shower-toilets.eu. We also offer the option to replace your item.
Shipping Costs:
Please note that the postage will not be refunded. All information regarding the time of delivery is not binding unless expressly stipulated by Maro GmbH.
Wrong or Defective Products:
If we shipped you the wrong product, or it arrived defective or damaged, we apologize. We will send a replacement or refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable.
Ordering Mistakes or Changed Mind:
If you ordered the wrong item, wrong size, or simply changed your mind, we will refund your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable. Your purchase must be in "as-new" condition, and the product should not be noted as a clearance, close-out, or non-returnable item. Within 14 days of receiving the product-
Easy Exchanges:
Order the wrong size? Shower-Toilets accepts exchanges on new and unused products within 45 days of the shipment date. "New and unused" means the bidet has not been installed, used, or altered in any way and remains in resalable condition. Due to the hygienic nature of our business, any products that have been connected to water or used in any way are not eligible for exchange due to Public Health Regulations and Maro GmbH policy. Exchanges must still be in their original packaging with all parts and accessories included (unless otherwise instructed) or be subject to a 5% restocking fee.
Return Shipping:
Customers are responsible for return shipping fees. Shower-Toilets will pay for the exchange shipping back to you, which will be shipped via DHL or DPD with insurance.
Please allow 7-10 business days after processing for the refund to appear as a credit on your bank statement. A restocking fee of 5% may be applied to returns with missing or damaged parts.