Base provides the essential smart hygiene foundation: front and rear washing, a self-cleaning nozzle, adjustable water pressure and temperature, and remote and app control. Core adds oscillating, pulsating and microbubble washing, a warm air dryer, heated seat, air purification, bowl lighting and an integrated side control panel. Prime (this model) includes everything in the Core and adds an automatic open/close seat and lid, automatic flushing, UV-C cleaning of the bowl and nozzle, and fully customisable ambient lighting. If you are unsure which tier suits you, our team is available via Live Chat.

If you want a genuinely hands-free bathroom routine, yes. The Core already delivers the full washing and comfort package — the Prime's added value is automation and hygiene: the seat and lid open and close by themselves, the toilet flushes automatically, and UV-C cleaning adds a further layer of protection for the bowl and nozzle. These features are especially worthwhile in hygiene-conscious households, for users with limited mobility, and in premium bathrooms where the ambient lighting becomes part of the design. If automation and UV-C matter less to you, the Core offers the same wash, dryer and heated-seat comfort at a lower price.

The V-Care 3 Prime is the only model in the range with automated UV-C cleaning. The UV-C technology is designed to help eliminate bacteria in the ceramic bowl and on the bidet nozzle, adding a further layer of protection on top of the self-cleaning nozzle and VitrA Hygiene glaze. It supports — but does not replace — routine cleaning with a soft cloth and mild neutral detergent.

Installation must be carried out by a qualified plumber or bathroom professional. The bathroom requires: a concealed WC frame (3/6L dual flush recommended), a cold water supply, and a standard 230V socket, all installed before the wall is closed. The smart functions are factory pre-configured and operational immediately once power and water are connected, with further personalisation available through the side panel, remote or app.

Yes. VitrA specifies the Prime with an automatic seat and flush. Because a wall-hung toilet flushes from the concealed cistern behind the wall, please confirm your frame and flush plate with our team before installation so the automatic flush can be set up correctly. The manual flush plate remains available at all times.

No. Only a standard cold water supply is required. The V-Care 3 heats water on demand using an integrated system — there is no connection to a hot water cylinder or boiler, which keeps installation simple.

No. The V-Care 3 is an integrated system and must be installed with the compatible VitrA ceramic bowl and concealed frame. It is not a seat that can be added to a toilet of another brand.

Yes. The V-Care 3 is fully EN 1717 compliant, meeting European standards for mains water backflow prevention. It is compatible with standard European water pressure and does not require a pressure regulator in most installations. For systems above 5 bar, a pressure reducer is recommended.

The toilet can still be flushed manually if the power fails. The smart features — washing, drying, the heated seat, lighting, air purification, UV-C cleaning and the automatic seat, lid and flush — need electricity and will not operate until power is restored.

The built-in descaling programme should be run every 2–3 months — more frequently in hard water regions. It cleans the internal water paths without disassembly. The stainless nozzle tip is removable and can be cleaned by hand without tools, while UV-C cleaning and the self-cleaning nozzle reduce day-to-day maintenance. For daily cleaning, use a soft cloth with mild neutral detergent only — no acidic, alkaline, or abrasive products on the ceramic, and keep toilet detergents away from the seat and plastic parts.

Yes. Through the V-Care app, each household member can create a personal profile with preferred water temperature, pressure, spray type, dryer temperature and lighting settings. Profiles load instantly, and the app also supports voice control.

Yes. The Silent Vortex flush is significantly quieter than a conventional European toilet cistern. Silent Mode further reduces operational noise during washing and drying, and the soft ambient lighting means no bright main light at night — making the V-Care 3 Prime ideal for en-suites and bathrooms adjacent to bedrooms.

Its automated functions can make daily hygiene noticeably easier. The seat and lid open and close automatically, the toilet flushes automatically, and warm water washing with air drying reduces reliance on toilet paper. For care or assisted-living bathrooms, plan the frame height and any support rails with your installer around the user's needs.

No. Power-saving and standby modes alongside optimised wash volumes keep both energy and water consumption low without impacting performance. Over time, reduced or eliminated toilet paper use also provides a meaningful cost and environmental saving.