Base delivers the core hygiene platform: front and rear washing, adjustable nozzle, remote and app control. Core (this model) adds heated seat, warm air dryer, oscillating, pulsating and microbubble washing, air purification, bowl lighting, and the integrated side panel. Prime adds automatic open/close lid and UV-C sanitisation of the bowl and nozzle. If you are unsure, our team is available via Live Chat.

Installation must be carried out by a qualified plumber or bathroom professional. The bathroom requires: a concealed WC frame (3/6L dual flush recommended), a cold water supply stub, and a standard 230V mains socket positioned during first fix. The smart functions are factory pre-configured and operational immediately once power and water are connected.

No. Only a standard cold water supply is required. The V-Care 3 heats water on demand using an integrated system — there is no connection to a hot water cylinder or boiler. This simplifies first fix considerably.

No. The V-Care 3 is an integrated system and must be installed with the compatible VitrA ceramic bowl and concealed frame. It is not a seat that can be added to a toilet of another brand.

Yes. The V-Care 3 is fully EN 1717 compliant, meeting European standards for mains water backflow prevention. It is compatible with standard European water pressure and does not require a pressure regulator in most installations. For very high-pressure systems above 5 bar, a pressure reducer is recommended.

The built-in descaling programme is activated from the remote control and should be run every 2–3 months — more frequently in hard water regions. It cleans the internal water paths without disassembly. The stainless nozzle tip is removable and can be cleaned by hand without tools. For daily cleaning, use a soft cloth with mild neutral detergent only — no acidic, alkaline, or abrasive products on the ceramic or seat.

No. Power-saving mode, standby mode, and optimised wash volumes keep both energy and water consumption low without impacting performance. Over time, reduced or eliminated toilet paper use also provides a meaningful cost and environmental saving.

Yes. Through the V-Care app, each household member can create a personal profile with preferred water temperature, pressure, spray mode, dryer temperature, and lighting. Profiles load instantly, making the V-Care 3 genuinely suitable for shared households.

Yes. The Silent Vortex flush is significantly quieter than a conventional European toilet cistern. Silent Mode further reduces operational noise during washing and drying cycles, making the V-Care 3 well suited to bathrooms adjacent to bedrooms or living areas.